Privacy policy

 

This privacy policy sets out how performance-recovery.com uses and protects any information that you give when you use this website.

Performance-recovery.com is a website aiming to offer expert advice in preventing and managing muskuloskeletal injuries. The website is owned and managed by Laura Jamieson, Physiotherapist MCSP, HCPC, BSc (Hons). Laura is also the Clinical Lead at Complete Body, Ringwood.

This website contains information about how to make an appointment at the Complete Body Clinic but personal data gathered on this website is not shared with Complete Body.

Performance-recovery.com is committed to protecting your privacy. This privacy policy indicates to you what information we collect about you and how we use it. This privacy policy is only applicable to content that resides on Performance-recovery.com.

This policy may be updated as the website continues to develop. You should check this page from time to time to ensure that you are happy with any changes.

 WHAT WE COLLECT

We may collect the following information if you complete the ‘Contact Us’ form:

  • First and last name

  • Contact telephone number

  • Email address


WHAT WE DO WITH THE INFORMATION WE GATHER

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise the website according to your interests.
- Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Videos and photos 

Videos and photos of individuals seen in clinic at Complete Body may occasionally be used as part of content on the Performance-recovery website. In most cases individuals are unlikely to be identifiable from the photos/videos; however as this cannot be guaranteed, wherever photos or videos of individuals are used explicit written consent will always be sought and will be held on file both within the client record at Complete Body and by Performance-recovery.com. Individuals have the right to withdraw their consent to this usage at any time and Performance-recovery.com will make all reasonable efforts to remove photos/videos from content.

HOW WE USE COOKIES

We use Google Analytics.

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

 

LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

We DO NOT use your personal information to send you promotional information about third parties which we think you may find interesting UNLESS you specifically request this to happen.

 

CONTROLLING YOUR PERSONAL INFORMATION

By accessing the content on Performance-recovery.com you consent to the collection and use of information by Performance-recovery.com as specified above.

You have a number of important rights with regard to the personal information we hold about you under the Data Protection Act 1998:

·       The right to request details of what information we hold and to have a copy of it

·       The right to ask us to correct information you think is inaccurate. 

·       The right to ask us to erase all information we hold about you.

·       The right to ask us to stop processing information about you for all or only some purposes. 

To make a request to us under any of these rights please contact us.